Platform for communication 💬 with clients
Seamless Support Solutions
Enhance Customer Satisfaction with Cutting-Edge Tools and Integration!
Livechat
Experience real-time communication like a Jedi's swift reflexes with JediDesk's live chat.
Knowledge Base
Build a Jedi Archives-like repository for customers to find answers independently.
Ecommerce module
Streamline your online store's support and enhance customer experience with JediDesk.
AppStore & Google Play
Manage support on-the-go with JediDesk's mobile apps, embracing Jedi adaptability.
Integrations
#jedidesk connects multiple platforms like the Force, ensuring seamless support across channels.
#jedidesk AI
Deploy AI chat-bots, like Star Wars droids, to automate responses and assist customers.
Why #jedidesk will be useful to you
CRM for processing requests from all channels
Personal account for the manager. All communication channels in one place. Receive requests from the chat on the site and from Viber and Telegram messengers on one screen
Analysis of work efficiency all analytics in one place
Forget the phrase "forgot to answer". Collect feedback from customers about the quality of service. Each operator has a personal account, so analytics about the speed of response and feedback on one screen
24/7 automated answers to 70% of common questions
Automate answers to 80% of customer requests. Create a knowledge base and the user can independently get answers to common questions. Add keywords and the chatbot will answer on its own
Automate support using a pre-built knowledge base
Leverage JediDesk to save time on customer support. Automate 70% of typical requests with a ready-made knowledge base, freeing up time for other tasks. Utilize shared customer data for increased automation and consolidate analytics to ensure top-notch service.
Learn moreModule for eCommerce
100% integration with your online store. Automatic order status check without an operator. More customer data for faster response and customer loyalty to your company.
Learn moreAPI for Full Automation
Make the most of data for even greater automation. Receive and share customer data together with #jedidesk
Learn moreAny questions?
Check out the FAQs
Still have unanswered questions and need to get in touch?
Contact supportSupport chatbots are a communication tool between your managers and the client. There are some automation elements, but no direct sales functionality at the moment.
Yes of course. Please email sales@jedidesk.com to discuss this.
No, unfortunately, messengers do not transmit such data.
Yes of course. You can add any media file to the message, and if the client sends any information, you can read or view it.
At the moment, we process your requests during working hours: from 10:00 to 19:00. If the message is received after 17:00 then we can process it by 12:00 the next day.
We save all history and store it in your account until you manually delete it or stop using the service.
Support from JediDesk - automate customer service for increased sales and instant response
JediDesk is a modern customer support system that automates user interactions and reduces the burden on company employees. JediDesk is an ideal ready-made intelligent platform that is optimised for the needs and context of a particular business, and can be installed anywhere, from online sites to messengers and social networks (Viber, Telegram, Facebook, Instagram). Automatic chat with a consultant allows you to instantly respond to typical requests, carry out lead generation, formulate ready-made solutions without the involvement of "live" operators.
How does automatic complex support from JediDesk work?
JediDesk is not just ready-made chat bots for business, but a customised CRM system with a large set of features. Automated customer support service responds to requests by ready-made scripts, which the customer independently formulates, depending on their needs. JediDesk is universal: it is suitable for both small businesses (for example, for "commodity" or Instagram-shop handmade goods), and to support large marketplaces and enterprises. Statistics show that the JediDesk live chat bot successfully closes the needs of visitors in 7 out of 10 cases, without requiring the involvement of a manager.
Online chat bot for technical user support works as follows:
- a visitor sees a pop-up chat bot on the site and asks a question if necessary;
- an intelligent support system analyses the query and generates the most appropriate answer;
- in case the dialogue does not close the customer's need, the service feedback form switches to a profile manager.
Chat bots for business - just a small part of what offers support CRM JediDesk.
Customer support service also has the following features:
- Creation of a personal operator's office. Each of the employees can from the outside to observe the work of chat bots, see actual dialogues with solved or requiring intervention issues, use simple ready-made scripts for quick closure of the client's intent. Customer cards with important information for sales are also created in the personal cabinet, which allows to improve lead generation and increase the loyalty of each new visitor.
- Database formation. Customer support system JediDesk analyses the most frequent questions, on the basis of which the owner can create an individual scheme with answers to them. A potential customer enters a separate module (widget) and quickly finds a solution to his request, which is very important for both small businesses and large enterprises.
- Personalised analytics. Support service automation from JediDesk provides for the collection of feedback and statistics on customer service. Operators can study the analysis of online site performance and make appropriate conclusions about customer activity, frequency of orders after contact and so on.
- Creating personalised offers for each visitor. In the support system JediDesk provides a tool for the formation of the customer base and subsequent interaction. Operators can create individual promotional offers to close the needs of specific buyers, and make personalised mailings. It is technically proven that customised promotional sms are read in 9 out of 10 cases, in contrast to the usual mass mailing.
JediDesk is not just a chat bot for business, but a full-fledged CRM customer support system that performs many important processes, from increasing customer loyalty to the company to obtaining statistical data to analyse the effectiveness of the company's strategy.
Why you should buy JediDesk support system for small business or large companies
JediDesk is the best customer support service on the Ukrainian market, which is proved by the following:
- Full-fledged life product with unlimited possibilities. You buy not just a chat for business, and the whole support system, which is integrated personal offices for each operator, a system of analytics of incoming data, tools for effective lead generation, the ability to respond quickly and much more. Customer service automation allows to simplify the tasks of employees while increasing the overall efficiency of service.
- Individual tools for each visitor. JediDesk is not just an online consultant created according to one template. Connection of chat bots occurs only after the business owner enters in the appropriate field the actual answers to the most common questions of users. This approach allows you to close the maximum number of requests with 100% hit "on target" and without involving employees for competent support of visitors.
- Installation on different platforms. Online chat bots from JediDesk have a wide range of integration options, and can be installed on regular websites, in messengers Viber and Telegram, social networks Facebook and Instagram, work with AppStore and Google Play. One technical support system is used for different platforms and is integrated with each other, which allows to advise the customer equally effectively through all channels and collect information from them into a personal customer card.
- 24/7 support automation with no additional costs. Online chat service provides seamless customer support 24 hours a day, 7 days a week. A visitor can get an answer through the chat bot at any time of the day, which is especially important for those who work night shifts or only get to internet orders in the early or late hours of the day. In this case, the business owner does not need to increase the staff and pay for the services of "night" employees to maintain customer support service, which is very convenient.
- Maximum ease of use. CRM from JediDesk is so clear that install and run it can any user, regardless of experience working with online chat bots. The creators of the service have managed to make the virtual assistant to communicate with customers as accessible as possible to master, with an intuitive interface and important hints at every stage of the launch. Any questions? You can ask them at any time to representatives of technical support JediDesk and get a quick answer with a ready-made solution.
- Proven effectiveness. Online chat for business from JediDesk allows you to automatically close at least 70% of requests from users. On the operator is transferred only one out of 4 requests, which allows you to maximise the load, delegating simple routine work to a professional technical support system. Chat bots for business from JediDesk satisfy the majority of visitors, which is proven by the results of surveys and reviews. The owner can add new scripts for automatic responses at any time by analysing frequent online queries on the website or in Viber, Telegram, Facebook, Instagram.
- Simple and effective lead generation. Information about each enquiry and orders of a particular client is stored automatically in the CRM support system. A company employee only needs to study what the user is most often interested in (product group, price segment range, specific popular brands) and subsequently set up a personal sms mailing with thematic offers for a guaranteed increase in sales.
- Minimum cost. Buy JediDesk - means to get a multi-disciplinary online support system at the price of a standard chat bot. Implementation of automation allows you to significantly save on hiring a large number of online operators, and get access to a whole set of effective tools for small businesses or large enterprises with a low monthly fee.
- Increased business loyalty. Quality feedback is essential to keep customers coming back again. "Smart" algorithms of JediDesk chat bots allow you to fully satisfy the most demanding visitors to place orders repeatedly and leave positive feedback. When communicating through an online form with artificial intelligence, the buyer always receives a relevant response to his request, because feedback and professional support in this case does not depend on the mood or level of preparedness of the "live" operator.
- Professional analytics. Widgets and modules of customer support service allow you to automatically generate graphs of attendance, number of solved tasks, average time of communication with customers and other important information. This is a great alternative to paying for the services of separate analysts and SMM-managers, and the owner of JediDesk does not need to pay anything extra for a useful function.
- The best offer on the market. The creators of JediDesk have taken into account all the needs of customers and made their feedback service really ideal. Online chat bot and other support automation systems from JediDesk are maximally independent in operation, adapted for use with a mobile phone, permanently save the history of chats, have the ability to add photos and audio files in the feedback form, demonstrate stable operation without delays and failures and much more. JediDesk - the best analogue of Zhivosite and other popular similar systems of the Ukrainian market.
Where to start working with support from JediDesk
Today is a favourable offer - a whole 14 days of free testing of the customer support system from JediDesk. You can fill out a special form on the site and get full access to all the key and secondary features of the service, from the chat bot for feedback to a personal office of operators. Two weeks of testing JediDesk is enough to have time to try out the main functionality:
- installing widgets and chat bot modules on different platforms, from Viber to Instagram;
- creating template responses for key queries and using them in the case;
- self-service of visitors with the help of artificial intelligence;
- maintaining individual customer cards and creating personalised interest groups;
- collecting analytical data and implementing changes in the chat bot according to the information received;
- testing of lead generation on specific examples of personalised messaging.
On free testing you get unlimited access to all automation features from JediDesk, which allows you to visually verify the effectiveness of the support service and understand how such ready-made online chat bots are relevant to your business, without any financial losses. All is fair: when registering you will not need to link a bank card or sign a contract with the obligation to later purchase a paid version of the chat bot.
After downloading and connecting the chat bot from JediDesk you will need to perform a few simple steps:
- Determine the platforms on which the online chat bot will work;
- generate a database with typical questions and suitable options for answering them;
- set the criteria by which the chat bot will recognize the need to switch the dialogue to a "live" operator.
Done: you can start free testing of widgets and modules of the chat bot JediDesk, controlling its work through the operator's personal cabinet. Any questions? Quickly write to our feedback form to get professional support and solve your tasks online.
Discover he power of #jedidesk 💫
Free For 14 Days
- Full access to features
- No experience required
- No credit card needed
- Full access to features
- No experience required
- No credit card needed